At cm2, we believe online gaming should be an enjoyable form of entertainment — not a burden. We provide a range of self-control tools and support resources so you can always play on your own terms and within your comfort zone.
Online gaming is a form of entertainment that many people can enjoy in a healthy and controlled way. That said, cm2 recognises that a small number of users may face challenges managing their play habits. That's why we don't just provide a fun platform — we also equip every user with practical, easy-to-use tools to ensure the gaming experience stays positive.
Responsible gaming means understanding your own limits, playing with money you can comfortably set aside for entertainment, and knowing when to take a break. cm2 takes this seriously — not just to comply with regulations, but because we genuinely care about the well-being of every one of our valued users in Malaysia.
We work with mental health professionals and local support organisations to ensure our approach remains relevant and effective. The entire cm2 team — from customer support to senior management — is trained to identify early signs of problem gambling and respond with the highest level of compassion and professionalism.
We offer a range of tools you can activate directly from your cm2 account — no complicated process, no delays.
Set the maximum deposit amount you can make within a 24-hour or 7-day period. This limit takes effect immediately and can only be increased after a 24-hour waiting period — giving you time to reconsider.
Set a limit on how long you can spend in a gaming session each day. Once the limit is reached, the cm2 system will automatically notify you and can be configured to log you out automatically to ensure you take a break.
Need a short break? Use the Cool-Off feature to temporarily suspend your account — from 24 hours up to 30 days. During this period, you will not be able to log in or make any deposits.
If you need a longer break, you can apply for self-exclusion for 6 months, 1 year, or permanently. During this period, your account will be fully closed and your balance will be returned to you.
Set the maximum loss amount you are willing to absorb in a day, week or month. Once this limit is reached, the system will prevent you from continuing to play until the limit period expires.
The cm2 support team is available to assist you at any time — day or night. If you or someone you care about needs help with gambling habits, reach out via Live Chat and we'll guide you to the right resources.
A simple, self-service process — no need to contact anyone to get started.
Log in to your cm2 account using your registered username and password as usual.
Click the profile icon at the top of the page and select "Account Settings" or "Responsible Gaming".
Select the control tool you want to activate — deposit limit, time limit, cool-off or self-exclusion.
Set your limit value, review and confirm. The tool will be activated immediately to protect you.
| Control Tools | Available Period | Effective Date | Status |
|---|---|---|---|
| Daily Deposit Limit Set a 24-hour deposit limit |
Daily | Immediately | Active |
| Weekly Deposit Limit Set a 7-day deposit limit |
7 Days | Immediately | Active |
| Play Time Limit Limit your daily playing hours |
Daily | Immediately | Active |
| Loss Limit Daily / Weekly / Monthly |
User preferences | Immediately | Active |
| Cool-Off A short break from the platform |
24 Hours – 30 Days | Immediately | Applicable |
| Self-Exclusion Close account permanently |
6 Months / 1 Year / Permanent | Immediately | Applicable |
Answer the following questions honestly. If you answer "yes" to three or more questions, we encourage you to reach out to the cm2 support team or an independent support organisation.
The earlier you identify these signs, the easier it is to get help and return to balance.
This is not just a written promise. Here are the concrete actions we carry out every day.
All cm2 support staff undergo specialised training to identify and assist users who may be experiencing gambling-related issues with empathy and professionalism.
All your personal and financial information is protected with 256-bit SSL encryption. cm2 will never share your data with third parties without your consent.
The cm2 system automatically monitors user play patterns. If signs of unhealthy play behaviour are detected, our team will proactively reach out to offer assistance.
Cm2 does not target advertising at vulnerable groups or individuals who have previously used self-exclusion. All our marketing communications include a responsible gaming message.